11bet Privacy Policy

This privacy policy applies to all services on the 11bet platform — including the website, mobile application, and customer support channels. By creating an account on 11bet or using any of its services, you agree to the terms of this policy.

To understand the full terms governing use of our services, you must read the Terms and Conditions. These two documents complement each other — neither replaces the other.

This policy is intended for users residing in Bangladesh. 11bet provides services only to individuals aged 21 and above. Information from minors is not knowingly collected.

2.1 Information You Provide Directly

Information you provide when you register on 11bet, make a deposit, or interact with the service is collected, such as:

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile number and email address
• bKash, Nagad, or Rocket account number (for processing transactions)
• Login credentials (stored in encrypted form)
• Messages or complaints sent to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you browse the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, time spent, and click activity
• Cookie and session data (details below)
• Technical error logs

2.3 Information Received from Third Parties

Information about you may be received from payment processors or identity verification services. This information is used solely for account security and transaction verification.

11bet uses the collected information for the following purposes:

11bet applies industry-standard security measures to keep your information safe. All data transmissions are encrypted using SSL technology. Stored data is also kept in encrypted form.

Your account password is stored in hashed form — no member of our staff can view it directly. Additional protection is provided through OTP verification.

11bet retains your information for as long as your account remains active. Even after an account is closed, information required to meet legal and financial obligations is kept for a specified period.

11bet does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment provider.
• Identity Verification Services: During the KYC process, necessary information may be provided to authorised verification providers to confirm your identity.
• Technology Service Providers: Server hosting and security service providers used to operate the platform process data — however, they are contractually bound to keep it confidential.
• Legal Obligations: Information may be disclosed as required by a competent court or authority under the laws of Bangladesh.

Your information is not transferred to any other organisation or individual beyond the reasons stated above.

The 11bet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential Cookies: These cookies are essential for keeping login sessions active, managing security tokens, and saving form data.
• Functional Cookies: Used to remember your language preferences, layout settings, and game history.
• Analytics Cookies: Used to understand which pages are used most and how users navigate the platform, helping to improve the service.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some important platform functions from working correctly.

11bet believes you should have control over your own information. You have the following rights:

• Right to Access: You have the right to ask what information 11bet holds about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: Beyond legal obligations, you can request that your information be deleted.
• Right to Object to Processing: You can object to your information being used for marketing communications.
• Data Portability: You can request to receive your information in a structured format.

To exercise these rights, contact 11bet customer support directly. We provide assistance in Bengali and English via live chat 24/7 and by email.

11bet is committed to preventing gambling addiction. If you wish to set self-exclusion or deposit limits on your account, the personal information related to this is processed confidentially. Full details of these measures are available in our Responsible Gaming policy.

Self-exclusion information is used only to enforce those restrictions — it is not used for marketing or any other purpose.

This privacy policy may be revised based on changes to the service or legal requirements. In the case of significant changes, registered users will be notified by email or platform notification.

Continuing to use the service after a change has been made will be considered your acceptance of the updated policy. You should therefore review this page periodically.

Answers to common questions about this policy, the terms of service, and general usage guidelines can be found in our FAQ section.

If you have any questions, requests, or complaints about this privacy policy, please contact 11bet:

To learn more about 11bet, visit the About Us page, which provides information about the platform's services and goals.