11bet FAQ — Support, Mobile, Deposits and Withdrawals

The most frequently asked questions about customer support, playing on mobile, depositing money via bKash and Nagad, and making withdrawals — with detailed answers, all on this page. If you cannot find a solution to your problem here, contact our 24/7 live chat.

24/7 Live Support
৳500 Minimum Deposit
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From opening an account and 11bet login, to installing the mobile app, depositing via bKash or Nagad, and making fast withdrawals — new and existing players often have many questions about each of these topics. This FAQ page is divided into four sections: customer support, playing on mobile, depositing money, and withdrawing money. Every answer is written in line with 11bet's own policies — not from third-party sources. You can also visit the responsible gaming page to learn about age verification and setting limits. All casino and betting activities are for users aged 21 and above.

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Customer Support Playing on Mobile How to Deposit Money How to Withdraw Money

Customer Support

11bet's support team is active seven days a week, 24 hours a day. The questions below are the ones customers ask most often.

Yes, 11bet's live chat support runs seven days a week, 24 hours a day — at 2 AM or on public holidays too. If you are in a time zone outside Bangladesh, you can still get help. You can also send an email at any time. If you have a problem with a deposit or withdrawal at night, the same support team will assist you.

For a faster resolution, before starting a live chat or sending an email, keep your 11bet username or registered mobile number, the transaction date and amount, and a brief description of the problem ready. For deposit or withdrawal issues, having the bKash/Nagad/Rocket transaction ID (TrxID) will help resolve the problem more quickly.

Yes, 11bet's live chat and email support are available in both Bengali and English. If you write in Bengali, you will get a reply in Bengali, so there is no language barrier to worry about. Full support is available for new players who are not comfortable in English.

11bet has two direct support channels: live chat on the website (instant response) and email (for detailed issues). Live chat is usually the fastest — you can speak with a representative in real time. Support is not available by phone or any other channel.

Support always helps with general questions. However, for withdrawal-related matters, account recovery, or claiming 11bet VIP benefits, having a verified account means the issue gets resolved faster. If your account is not verified, support may first ask you to complete verification.

To submit a complaint, first raise the matter in live chat. If the problem is not resolved immediately, write to the email with full details — including the transaction ID, date, and a description of the issue. The 11bet team reviews every complaint and replies in writing. Having a verified account speeds up the review process.

Playing on Mobile

If you want to use 11bet on a smartphone, you can go through either the app or the browser. Answers to common mobile-related questions are provided here.

Yes, 11bet is available in both Android (APK) and iOS versions. Visit the 11bet App page for full details. The app must be obtained through official channels; downloading from any third-party store is not recommended. On iOS devices, some extra permissions may be required during the first install — the support team can walk you through the process.

First, clear the cache on your device's browser or app. On Android: Settings → Apps → Browser/11bet App → Storage → Clear Cache. On iPhone: Settings → Safari → Clear Website Data. If it is still slow, try switching from mobile data to Wi-Fi, or turn off your VPN. If the problem continues, contact support.

Yes, you can. 11bet's full site runs properly on any modern mobile browser — Chrome, Firefox, or Safari. Slots, live casino, cricket betting — all features are available in the browser as well. Installing the app is not required to play Slots or live games.

On Chrome (Android): Open the site → Menu (three dots) → "Add to Home screen" → Confirm. On Safari (iPhone): Open the site → Share icon → "Add to Home Screen" → Add. This creates an app-like icon, and next time you can open the site directly from your home screen.

Once the connection is restored, refresh the page — the game usually returns to its previous state because round results are saved on the server. Most slots and live games use server-side logging. If you have any doubt about the outcome of a round due to a disconnection, contact live chat with the round ID and time.

To install the APK on Android, you first need to enable "Install from unknown sources". Go to Settings → Security (or Privacy) → enable "Unknown sources" or "Install unknown apps". Step-by-step installation instructions are described in detail on the 11bet APK page. If you have any trouble, send a screenshot to support.

How to Deposit Money

11bet currently supports deposits via bKash, Nagad, and Rocket. The most frequently asked questions about deposits are covered below.

11bet accepts deposits through three mobile payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount for each method is ৳500. You can deposit using any of these methods to play games at 11bet Casino.

Log in to your account, go to the deposit section, and select Nagad. Send the required amount to the Nagad number provided by 11bet. Once the transaction is successful, you will receive a confirmation message from Nagad. Enter that TrxID in the deposit form and confirm. The amount is usually credited to your account within a few minutes.

Log in to 11bet and select bKash from the deposit options. Send money to the displayed bKash number using your bKash app or *247#. After sending, enter the TrxID you receive into the deposit form and submit. A minimum of ৳500 must be sent. You will receive a 100% bonus on your first deposit, up to ৳5,000.

First, wait 10–15 minutes. If it still has not been credited, contact live chat. Have the following ready: your 11bet username, the date and time of the transaction, the amount sent, and the bKash/Nagad/Rocket TrxID. Providing this information allows the support team to verify and credit your account quickly.

The minimum deposit amount at 11bet is ৳500 for everything — slots, cricket betting, or live casino — the same across the board. A minimum deposit of ৳500 is also required to claim the weekly reload reward or the cricket festival bonus. Deposits below ৳500 are not processed.

The welcome bonus (100% bonus, up to ৳5,000) is available on the first deposit only. For subsequent deposits there is the weekly reload reward (30%, up to ৳5,000), the weekend slot bonus (40%, up to ৳6,000), and the cricket festival bonus (50%, up to ৳8,000). Each has its own terms and wagering requirements.

How to Withdraw Money

Many people have questions about withdrawals — how long it takes, whether withdrawals are processed at night, and what the minimum amount is. These are explained clearly below.

Yes, a "Pending" or "Processing" status after submitting a withdrawal request is normal. The 11bet team reviews and approves each withdrawal before sending it to your mobile wallet. The money usually arrives within 15 minutes to 2 hours. If more than 2 hours have passed, contact live chat with your TrxID or withdrawal ID.

Withdrawals from 11bet to bKash are generally completed within 15 minutes to 2 hours. The same timeframe applies for Nagad and Rocket. To keep the withdrawal process smooth, it helps to have your account verified and to confirm that wagering requirements have been met beforehand.

Yes, 11bet's withdrawal service is available 24 hours a day — at midnight or on any holiday. The support team remains active, so withdrawal requests submitted at any time are processed. The standard timeframe of up to 2 hours for the money to arrive is the same at all times, day or night.

The minimum withdrawal amount at 11bet is ৳800. Withdrawal requests below this amount are not accepted. This limit applies to all three methods: bKash, Nagad, and Rocket. For earnings from bonuses, the specified wagering requirements must be completed before withdrawing.

The wagering requirement for the welcome bonus is 20 times the bonus amount. Example: if you deposit ৳1,000, you receive ৳1,000 as a bonus — total balance ৳2,000 — you must place ৳1,000 × 20 = ৳20,000 in bets before withdrawing. The wagering requirement for the weekly reload reward is 18 times. Once the requirements are met, earnings from the bonus can be withdrawn normally.

Withdrawals can be rejected in certain cases — common reasons include: account not verified, wagering requirements not met, or the mobile number provided not matching the account. 11bet will notify you directly with the reason via email or live chat. Full details of the withdrawal policy are available on the Terms and Conditions page.

Still have questions?

If you want to know about something not covered by the questions above, 11bet's support team can help you directly. You can ask your question in Bengali or English — either language is fine.

Live chat support

Click the live chat icon in the bottom corner of any page on the site. You get an immediate response — any time, day or night. Available seven days a week, 24 hours a day.

Email Support

If you want to describe a detailed issue or send screenshots, send an email. You will receive a written response on any account-related matter.

[email protected]

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