11bet Responsible Gambling
Gambling is a form of entertainment — but it is only enjoyable when kept within limits. 11bet believes the safety of every player is the highest priority.
The Core Principles of Responsible Gambling
For 11bet, responsible gambling is not just a policy page — it is a genuine commitment to every member. Whether you enjoy slots, cricket betting, or live casino, we want it to remain a source of fun and never become a burden.
The most important thing before placing any bet is to stay within your means. You should never bet money whose loss would strain your household. At 11bet, you can control your own deposit limits, bet amounts, and session time — these tools are always active in your account.
Complying with our Terms and Conditions is mandatory for all members, and those terms include a responsible gaming commitment. Age verification, self-exclusion, and setting betting limits are all governed under these terms.
To stay safe in the long run, you need to be aware of your own gambling habits. Repeatedly betting to recover lost money, or hiding things from family — these behaviours are signs of a problem. In such situations, you can get help through 11bet's 24/7 live chat or email, in both Bengali and English.
You can learn more about 11bet's scope and values on our About Us page. For answers to common questions, check the FAQ page — it has plenty of information on account management and support.
Self-Control Tools
11bet provides several tools to help you keep your gambling habits in check. They are completely free to use and can be activated at any time.
Deposit Limit
Set a maximum deposit amount for daily, weekly, or monthly periods. Once a limit is set it takes effect immediately; increasing the limit requires a waiting period.
Session Timer
Set a time limit on how long you play in one session. When the set time is up, you receive an automatic alert and the option to end the session.
Temporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, neither logging in nor placing bets will be possible.
Self-Exclusion
Apply for a long-term self-exclusion (from 6 months up to 5 years). During this period your account is completely inactive and promotional communications are also stopped.
Betting History Review
View a summary of all bets and wins and losses from the past week or month. Understanding your own patterns is the first step toward responsible gambling.
Direct Support
Contact our team via 24/7 live chat to activate any limit or self-exclusion. Support is available in Bengali.
Age Limit and Identity Verification
For players aged 21 and above only
The minimum age to open an account and place bets at 11bet is 21. This is a strict rule. Submitting proof of age is mandatory during account verification.
To keep minors away from gambling, we ask adult members of the household — never leave your device, account, or password within reach of anyone under 18. Parental control software can be used to block access to this site for children.
If you believe a minor has used your account, notify the 11bet support team immediately.
Warning Signs of a Problem
If you notice any of the following signs in yourself or a family member, take heed. Acknowledging the problem is the first step toward solving it.
Chasing Losses
You keep betting repeatedly to recover lost money and increase the amount each time — this is a clear sign of a problem.
Hiding from Family
You are hiding how much you are playing or how much money you are losing from family or friends.
Loss of Control
You want to stop but cannot — it has become difficult to stick to a set amount or time limit on your own.
Financial Pressure
You are betting with money meant for emergencies or borrowed funds; bills and household expenses are being affected.
Impact on Work and Relationships
Gambling is causing you to lose focus at work or creating tension in relationships with family and friends.
Emotional Dependence
You are using gambling as a way to cope with low mood, loneliness, or anxiety.
Where to Get Support
If you feel something is wrong, do not try to handle it alone. Get help through any of the options below — all are free and confidential.
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11bet 24/7 Live Chat
Log in to the site and speak directly with our support team via live chat at any time. Support is available in Bengali. You can also request self-exclusion or a deposit limit here. -
Email Support
You can also reach us by email in addition to live chat. Support is available in both Bengali and English. -
Family and Trusted Friends
Telling someone close to you is the easiest first step. Talk openly with a family member or trusted friend — they can help you make the right decision. -
Professional Counselling
Seek help from a mental health professional or counsellor. In Bangladesh, there are government and private organisations that provide mental health services and have experience treating gambling addiction. -
Community Support Organisations
NGOs and community organisations in Bangladesh offer free counselling and support for addiction recovery. Contacting your local health centre can also point you in the right direction.
11bet's Commitment
11bet's commitment to responsible gambling is proven not just in words but in action. We keep self-control tools active on every account and respond promptly when support is requested.
Our support team can communicate in Bengali and directly assist with deposit limits, session times, self-exclusion, or account closure. Every request is handled with confidentiality — our Privacy Policy covers this in detail.
11bet believes entertainment is meaningful only when it is enjoyed in a controlled and informed way. Your wellbeing and your family's safety matter more to us than any profit.